Terms and Conditions for Removals Switzerland

These Terms and Conditions set out the basis on which Removals Switzerland provides UK removal services for private and commercial customers. By making a booking, the customer agrees to these terms in full. The purpose of this document is to explain the service relationship clearly, including how bookings are made, how payment is handled, what happens if plans change, and how liability is managed. It also covers waste handling requirements and the law that applies to the agreement. These terms are designed to support a fair, transparent, and professional Switzerland removals service while keeping obligations practical for both parties.

In these terms, references to ???we??�, ???us??�, and ???our??� mean the removals provider, and references to ???you??� or ???the customer??� mean the person or business requesting the service. The phrase removals to Switzerland may refer to UK-to-Switzerland relocations, return journeys, or associated transport work agreed in writing. Any services not expressly included in a written quotation are excluded unless confirmed by us. If any part of these terms conflicts with a specific written agreement signed or accepted by both parties, the written agreement will take priority to the extent of that conflict.

We reserve the right to amend these terms from time to time, but the version in force at the time of booking will apply to that booking unless a change is required by law. Customers are responsible for reading the terms before confirming their acceptance. If any term is found to be unlawful or unenforceable, the remaining terms will continue in effect. The headings in this document are for convenience only and do not affect interpretation.

Booking Process

All bookings for removal services Switzerland must be requested in advance and are subject to availability. A booking is not confirmed until we have issued a written acceptance, usually after receiving sufficient details about the move, the collection and delivery points, the inventory, access conditions, and any special handling requirements. The customer must provide accurate and complete information at the time of enquiry and must tell us promptly if anything changes. This includes the volume of goods, dates, access issues, parking restrictions, lift availability, and whether items require dismantling, packing, or storage.

We may provide an estimate or quotation based on the information supplied. Estimates are not binding unless expressly stated to be fixed. If the actual service requirements differ from those originally described, we may revise the price, service method, schedule, or vehicle type. A booking may also be subject to a pre-move survey, identity checks, or confirmation of address and inventory details. We may refuse a booking if we reasonably believe the service cannot be performed safely, lawfully, or within the requested timeframe.

Once a booking is accepted, the customer is responsible for ensuring that someone authorised is available at the collection and delivery locations at the agreed times. Delays caused by missing keys, inaccessible premises, incomplete information, or the absence of an authorised contact may result in additional charges. The customer must ensure that all goods are ready for collection unless we have agreed a packing service in writing. Any request to change the scope of the booking should be made as early as possible and is subject to availability and price adjustment.

Payments and Charges

Unless otherwise agreed in writing, all prices are stated in pounds sterling and exclude applicable extras such as waiting time, additional labour, congestion charges, parking penalties, ferry or toll fees, storage, specialist packaging, or customs-related costs that arise because of the customer???s instructions or circumstances outside our control. In some cases, a deposit may be required to secure the booking. The balance must be paid by the due date stated on the invoice or, where specified, before loading, before delivery, or upon completion of the service. We may refuse to begin or continue work if payment terms are not met.

Payment methods accepted will be confirmed at the time of booking. If a card payment, bank transfer, or other method is declined, reversed, or delayed, the customer remains liable for the full amount due and any reasonable administration or recovery costs. If the move requires extended waiting, extra trips, or additional manpower because the customer???s instructions change or the premises are not ready, those charges will be added to the invoice. If goods are held in storage due to non-payment, storage and handling fees may continue to accrue until all sums due are settled.

Where a quotation includes an allowance for specific services, the allowance applies only if the conditions match the information supplied. For example, if access is more difficult than described, if the number of boxes increases significantly, or if the load requires more than the agreed time, the final charge may be increased. We aim to keep pricing fair and transparent, but the customer acknowledges that Switzerland removals can involve changing logistical conditions that affect labour and transport costs.

Cancellations, Rescheduling, and Delays

Customers may cancel or reschedule a booking by giving written notice. The amount payable on cancellation depends on how much notice is provided and whether costs have already been incurred. If a booking is cancelled shortly before the agreed date, or after vehicles, staff, or third-party services have been committed, we may charge a cancellation fee to cover our losses. Any deposit paid may be retained in part or in full where cancellation costs exceed the deposit amount or where the service has already begun. Cancellations made by the customer due to change of mind, lack of readiness, or failure to obtain necessary permissions are treated as customer cancellations.

We may also need to reschedule due to weather, road disruption, vehicle issues, staff illness, customs delays, or other events beyond our reasonable control. In such cases, we will use reasonable efforts to offer an alternative date or time. We are not responsible for indirect loss caused by delay, including missed appointments, temporary accommodation costs, or business interruption, unless this arises from our negligence and liability is not lawfully excluded. If the customer asks us to wait beyond the agreed loading or delivery window, we may charge waiting time at the rate stated in the quotation or invoice.

If the customer is not present or otherwise unable to proceed at the agreed time, we may treat the booking as cancelled on arrival or may charge for waiting, return travel, storage, or redelivery. We may terminate a booking without liability if continuing would be unsafe, unlawful, or impossible because of circumstances at the collection or delivery point. In that event, the customer must pay for work already completed and any reasonable costs already incurred.

Customer Responsibilities

The customer must ensure that all goods handed to us are legally owned by the customer or that the customer has the authority to arrange their transport. The customer is responsible for removing or securing loose items, emptying fuel or hazardous contents where required, and ensuring that appliances are disconnected safely. Fragile, valuable, or sentimental items should be declared in advance. Unless we have expressly agreed otherwise, the customer should not include cash, jewellery, important documents, artworks, securities, or irreplaceable items in the load.

The customer must also ensure that items packed by them are suitably protected for transit. Where we provide packing materials or packing labour, we do so on the basis of reasonable care, but we do not guarantee that every item will survive ordinary movement if it is fragile, poorly packed, or inherently defective. The customer must inform us of any item that is unusually heavy, awkward, valuable, or requires specialist handling. If the customer fails to give this information and loss or damage occurs, our liability may be reduced or excluded to the extent permitted by law.

Where customs, import, export, or transit declarations are required, the customer must provide truthful and complete information and must cooperate promptly with any request for supporting documents. Delays caused by inaccurate declarations, missing paperwork, or prohibited items are the customer???s responsibility. We do not provide legal or tax advice. The customer should obtain independent advice where needed.

Liability and Claims

We will exercise reasonable care and skill in providing the service. However, our liability is limited to losses directly caused by our proven negligence or breach of contract and is subject to the exclusions and limits set out in these terms and any applicable law. We are not liable for loss or damage arising from normal wear and tear, pre-existing defects, inherent vice, inadequate packing by the customer, or circumstances outside our control. We are also not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress, unless liability cannot legally be excluded.

For damage claims, the customer must notify us as soon as reasonably possible and in any event within a reasonable period after delivery, giving details of the affected item and any supporting evidence. The customer must allow us a reasonable opportunity to inspect the item and investigate the claim. Failure to report damage promptly may affect the claim outcome. Our decision on a claim will be based on the information available, and any settlement may be limited to repair, replacement, or a monetary amount consistent with our assessed liability.

Where our liability exists, it may be capped at the lower of the replacement value of the affected item, the cost of repair, or the limit stated in the quotation or insurance documentation, if any. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under law. Nothing in these terms affects statutory rights that apply to consumers under UK law.

Waste Regulations and Prohibited Items

The customer must not include hazardous, unlawful, or prohibited items in any load unless we have expressly agreed in writing and all legal requirements have been met. Prohibited items may include explosives, weapons, live animals, perishable waste, contaminated materials, certain chemicals, batteries requiring special handling, and any substance classified as dangerous under applicable transport or waste rules. If such items are discovered, we may refuse to carry them, remove them from the vehicle, or terminate the service. Any resulting delay, disposal, or return costs will be charged to the customer.

If the service involves removing unwanted items, the customer must distinguish clearly between goods intended for relocation and waste intended for disposal. Waste must be handled in accordance with applicable UK waste regulations and any other rules that apply to the route or destination. The customer must not ask us to dispose of materials illegally, and we will not accept responsibility for any unlawful disposal request. Where waste removal is agreed, we may require a description of the material, proof of origin, or confirmation that the waste is not contaminated or subject to special controls.

We may refuse to transport items that could damage other goods, compromise vehicle safety, or breach environmental or transport laws. If an item leaks, emits odour, or creates a risk during transit, we may take appropriate action to isolate, return, or dispose of it where lawful. Any disposal fees, cleaning costs, fines, or penalties arising from undeclared waste or prohibited goods will be payable by the customer. The customer agrees to indemnify us against losses arising from breach of waste or transport obligations caused by the customer???s instructions or omissions.

Force Majeure, Termination, and Governing Law

We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, road closures, strikes, industrial disputes, accidents, public authority action, customs delays, pandemics, or infrastructure failure. If a force majeure event prevents us from performing the service, we may suspend, reschedule, or cancel the booking without liability for indirect losses. Any sums already paid will be refunded only to the extent that we have not already incurred recoverable costs.

We may terminate or suspend a booking if the customer breaches these terms, provides false information, refuses to pay, or behaves in a manner that threatens safety or prevents proper performance of the work. If termination occurs, the customer remains liable for the work carried out up to that point, together with any reasonable costs and losses resulting from the breach. Our failure to enforce any right immediately does not mean we waive that right in the future.

These terms and any dispute or claim arising from them are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another jurisdiction under mandatory consumer law. If a consumer has rights under relevant UK legislation, nothing in these terms limits those rights. By booking removals Switzerland UK services, the customer confirms they have read, understood, and agreed to be bound by these conditions.